Enterprise CRM Modernization on Microsoft Cloud

Modernized a legacy CRM into a scalable, cloud-native Microsoft ecosystem spanning multiple business domains, ensuring seamless migration with zero downtime.

Cloud-First
Enterprise
Architecture
4
Domains
Modernized
Zero
Zero
Downtime Migration
6
Technologies
Delivered
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ChallengeHyniva's SolutionBusiness ImpactOutcome
01
Challenge

A leading Information Technology Solutions provider was under increasing pressure to modernize and scale its enterprise applications. With a diverse portfolio supporting Municipal Administration, Smart City programs, and Trustee & Guardianship services, the client faced several pressing challenges:

Managing and enhancing complex, multi-domain solutions across Dynamics CRM and Power Platform.
Migrating a legacy Dynamics CRM 2015 on-premises system to a secure, cloud-based Dynamics 365 environment.
Adding new features such as document tracking and smart notes in Dynamics 365.
Seamlessly migrating critical data from legacy CRM tables to newly designed custom entities.

The client needed a partner with deep Microsoft expertise to deliver transformation with minimal disruption to ongoing operations.

02
Hyniva's Solution

Hyniva deployed a cross-functional team of Power Platform and Dynamics CRM specialists to implement a scalable, cloud-first modernization strategy aligned with the client's business goals.

1

App Modernization with Power Platform

Built Model-Driven Apps and Canvas Apps to revamp user interfaces, streamline workflows, and modernize solution delivery.

2

Advanced Dynamics 365 Customization

Extended platform capabilities by developing custom Plugins, Workflows, and Web Resources with HTML and JavaScript.

3

Interactive UI with PCF Controls

Used Power Apps Component Framework (PCF) with TypeScript and React to build rich, interactive user controls for advanced functionality.

4

Seamless Cloud Migration

Carried out a phased migration from Dynamics CRM 2015 on-premises to Dynamics 365, ensuring accurate data transfer, business rule retention, and minimal downtime.

Dynamics 365 Power Platform PCF TypeScript React HTML JavaScript
03
Business Impact

Through Hyniva's strategic modernization efforts, the client unlocked new capabilities while future-proofing their operations.

Improved System Scalability

Cloud-native architecture supports increasing user demand and evolving service requirements

Enhanced User Experience

Modern interfaces and responsive design improved usability across departments and services

Increased Operational Efficiency

Custom workflows and automation reduced manual effort and turnaround times

Reliable, Secure Data Migration

Business-critical data was migrated with integrity and precision, ensuring uninterrupted service delivery

04
Outcome

Hyniva successfully modernized the client's Dynamics and Power Platform ecosystem, enabling the organization to drive innovation across key public service domains. The solution laid a scalable, flexible, and modern foundation — ready to support future enhancements, smarter services, and digital excellence.

Hyniva's Microsoft experts help enterprise and public-sector clients modernize legacy systems into agile, cloud-first platforms that drive growth, innovation, and service excellence.