A leading U.S.-based, enterprise-scale credit union relied on its Salesforce Experience Cloud Members portal to support service discovery, product access, and self-service across desktop and mobile channels.
As digital usage increased, the existing Aura-based platform began to show performance and scalability limitations, including slow page loads, navigation delays, and inconsistent mobile responsiveness. The architecture also increased maintenance effort, limited scalability, and restricted the adoption of modern Salesforce capabilities.
With more than 77 service pages and static navigation that limited personalization, the credit union needed a structured, low-risk modernization approach to improve performance and enable scalable, personalized member experiences, without disrupting ongoing operations.
Hyniva led a phased modernization of the Salesforce Experience Cloud platform, migrating the Aura-based Members site to a Lightning Web Runtime (LWR) architecture. The approach combined platform re-architecture, component modernization, and experience enhancements while aligning with the credit union's release governance and quality standards.
Full Site Migration to LWR
Migrated 77 service pages to an LWR-based Members experience across desktop and mobile, and refactored 20 Aura components into modular, reusable Lightning Web Components optimized for performance and scalability.
Dynamic Product-Aware Navigation
A dynamic, product-aware navigation framework was implemented to render menus based on member products, channels, and eligibility, enabling contextual personalization.
Performance-First Architecture
Applied server-side rendering, intelligent caching, reduced JavaScript payloads, optimized Apex interactions, and responsive UI design with seamless, app-like navigation.
Enterprise-Grade Delivery & Governance
Included detailed application and component analysis, performance baselining, phased development and testing across multiple environments, and close coordination with stakeholders through regular governance forums. Production readiness was ensured through regression testing, UAT support, compliance reviews, and post-release warranty.
The LWR modernization delivered measurable improvements in performance, scalability, and member experience:
Delivering a noticeably faster and smoother member experience across devices
Improvement in runtime performance and page-to-page navigation speed
Driven by reduced JavaScript payloads and lighter architecture
In SEO, accessibility, and long-term maintainability through cleaner markup and modern web standards
Product-aware navigation improved discoverability and reduced member friction
By migrating from Aura to LWR, the credit union now operates on a future-ready Experience Cloud platform that is faster, more resilient, and easier to maintain. The dynamic header capability enables scalable personalization, while the modular LWC architecture positions the platform to adopt new Salesforce capabilities with minimal refactoring.
Hyniva's structured delivery model, deep Salesforce expertise, and close collaboration with client stakeholders ensured a smooth migration with minimal disruption, enabling the credit union to confidently scale its digital member experiences.
